App and Monitor Issues

Monitor not working - Troubleshooting Checklist (Start here first!)
Having issues with your Xact monitor? This checklist should help. For monitors that are not working properly, it’s important to first go through the troub...
Tue, 19 Nov, 2019 at 10:39 AM
Not Receiving Measurements on Xact site
This article is intended to provide troubleshooting steps for the following circumstances: Newly installed monitors that have not received readings Monit...
Thu, 9 Apr, 2020 at 4:25 PM
These readings seem wrong!
ULTRASONIC Before diagnosing issue, it's critical to understand why you believe the ultrasonic readings are incorrect. If you are comparing the ult...
Tue, 19 Nov, 2019 at 11:58 AM
Issues Connecting Monitor to Xact Android App
This section will discuss how to troubleshoot some potential issues faced when connecting to the Xact app: Unit Not Responding - "Unit is busy" ...
Wed, 20 Nov, 2019 at 4:48 PM